Update Product Inventory — BASIC 3PL Help Center
Help CenterUpdate Product Inventory
Step 05 — Platform

Update Product Inventory

Basic 3PL inventory is managed by the warehouse and updated automatically based on completed warehouse operations. Customers cannot manually edit inventory counts.

Basic 3PL inventory cannot be manually edited by customers. Inventory is updated based on completed warehouse receiving, fulfillment, return, and adjustment records. If you believe the displayed inventory is incorrect, contact Basic 3PL Support for investigation.
On this page we'll review:
  1. How inventory is updated
  2. Viewing inventory in Basic GO
  3. Storefront inventory sync
  4. Reporting an inventory discrepancy
1
How Inventory Is Updated

All inventory changes in Basic GO are driven by completed warehouse operations. Your displayed inventory reflects the physical state of goods in the warehouse.

Increases inventory
When inventory goes up
  • Inbound receiving completed and put away
  • Returns received, inspected, and restocked
  • Adjustment records approved by operations
  • Cycle-count corrections completed
Decreases inventory
When inventory goes down
  • Outbound orders fulfilled and shipped
  • Inventory allocated to open outbound orders
  • Damaged or defective items removed
  • Disposal records completed
Storefront inventory (Shopify, Amazon, etc.) cannot overwrite the warehouse's physical inventory. Basic GO is the source of truth for fulfillable inventory.
2
Viewing Inventory in Basic GO

You can view your current inventory at any time in Basic GO:

1
Expand the Product tab on the left-side navigation menu.
2
Select the Product Overview page.
3
Review inventory levels for each SKU. Inventory statuses reflect the current warehouse state.
See Understanding Inventory Statuses for a full explanation of what each inventory status means and whether it is available for fulfillment.
3
Storefront Inventory Sync

If a storefront like Shopify or Amazon is connected, Basic GO will push available inventory updates to your storefront so your listings reflect fulfillable stock. Stock adjustments made in Basic GO update the available stock in your connected storefront — not the other way around.

4
Reporting an Inventory Discrepancy

If the inventory displayed in Basic GO does not match what you expect, do not attempt to manually adjust it. Contact Basic 3PL Support to request an investigation.

1
Note the specific SKU(s) and the discrepancy you are seeing.
2
Contact Basic 3PL Support via Live Chat in the platform or email support@basic3pl.com.
3
The operations team will review warehouse receiving, fulfillment, and adjustment records to identify the cause.
4
If a warehouse error is confirmed, an adjustment will be applied with full documentation.
Previous
Load Funds to Soapbox Wallet
Related articles
Keep moving through the onboarding path.
Understanding Inventory Statuses
Manage Orders

Still need help?

If you didn't find what you needed, contact the Basic 3PL team and a Customer Success representative will help as soon as possible.

Contact SupportBack to all articles